Terms of use (legacy tours & activities)

From January 2018 to March 2020, Suppliers could create in-person and bank transfer tours, that could be booked directly on Triptipedia. While it's not possible to create such tours anymore, Triptipedia will continue to run tours created during this period.

The following conditions still apply:

Contents

Prices

When listing a tour, an activity or a transport service on Triptipedia, the Supplier has to enter a total price. This price corresponds to the total amount paid by the Traveler booking the tour. The Supplier will get paid by the Traveler a net amount corresponding to 85% of the total price (in person payment) or 81% of the total price (bank transfer).

The total price of a tour cannot be higher than the Supplier's public price for this tour.

If the Traveler is expected to pay a tax (such as an occupancy tax or a tourism tax) or any extra fee (such as a credit card fee), the Supplier must give this information as well as the amount or the percentage to be paid in the tour details.

Bank transfer option

The bank transfer option allows Suppliers to get paid by bank transfer instead of in person. This option can be enabled or disabled for each tour individually.

If enabled, the booking fee is set at 19%. The Traveler will get charged the entire amount in 2 times. It allows the Supplier to secure the funds in case of a late cancellation or a no-show.

Suppliers are usually paid within 5-10 business days after departure. An extra 7 days is required the first time a bank account receives money from Triptipedia. Non-USD bank accounts are charged a 2% conversion fee when the money is transfered.

This option is available for companies based in: Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden, Switzerland & the United Kingdom.

Payment processing services on Triptipedia are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a Supplier on Triptipedia, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Triptipedia enabling payment processing services through Stripe, you agree to provide Triptipedia accurate and complete information about you and your business, and you authorize Triptipedia to share it and transaction information related to your use of the payment processing services provided by Stripe.

Cancellations by the Supplier

A cancellation made by a Supplier is charged 1% of the total booking price.

If the "bank transfer" option is enabled and the Traveler has been entirely charged (after the refund-period), the cancellation price for the Supplier is 5% of the total booking price.

We understand that cancellations happen sometimes, however, we reserve the right to suspend Suppliers that abuse of cancellations without justification.

No-shows and cancellations by the Traveler

Early cancellations

If a Traveler cancels during the refund period (defined by the cancellation policy), 1% of the total price is reimbursed by Triptipedia. The Supplier is notified that the booking is cancelled and will not receive a payment.

Late cancellations and no-shows

The Supplier will use commercially reasonable efforts to accommodate customers arriving late, when possible.

Tour using the "bank transfer" option

The Supplier gets paid even if the Traveler cancels late or does no show up. The Traveler loses the booking.

Tour using the "in person" option

With the "in person" option, no compensation is possible in the case of a late cancellation or a no-show.

Travel agencies

Travel agencies and travel agents are allowed to list the tours of their suppliers on Triptipedia.

The listed price cannot be higher than the public price of the end company giving the tour. See "Prices" for more details.

Travel agencies listing their tours on Triptipedia must directly handle all communication with the traveler (inquiries pre and post booking) and be the only entity that the traveler faces up to the day of the tour.

Independent listings

Tours can be submitted on Triptipedia with the "independent listing" option.

Independent listings do not use Triptipedia's booking system. The "book" button can be configured to an external URL or an email.

Triptipedia's booking terms and conditions do not apply to bookings made externally.

A visitor clicking on the "Book" button and brought to an external website is expecting to see coherent information (same tour, same price, same duration, etc). It is the responsability of the Supplier to ensure that the listing is consistent with the external website.

Each time a person visits the listing page on Triptipedia, the supplier is charged 0.01% (or another amount agreed between Triptipedia and the Supplier) of the tour's price per adult, billed monthly.

The Supplier can set a monthly limit from $10 that cannot be exceeded. If the limit is reached, the listing will be hidden from Triptipedia until the following month.

A person visiting the same listing multiple times is only counted once. To count unique visits, Triptipedia uses the uniquePageViews metric from Google Analytics.

Suppliers can cancel an independent listing at any time from their dashboard. When this happens, the current balance of the ongoing month is charged before disabling the listing.

Independent listings are not eligible for the Affiliate and Tip Monetization programs.

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