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If you violate these Terms, we may, in our sole discretion, close your account temporarily or definitively.
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The tours, activities and transports (often refered as "tours") listed on Triptipedia are offered by the different Suppliers working with Triptipedia. Triptipedia only acts as an intermediate between the Traveler and the Supplier.
Therefore, Suppliers are solely responsible for honoring their bookings made through Triptipedia. Suppliers have their own extra terms, conditions and rules that the traveler accepts when booking through Triptipedia.
To book a tour on Triptipedia, the Traveler responsible for the booking must be at least 18 years of age on the day of the booking. The Traveler must agree to provide accurate information that is asked to him or to her.
The booking is confirmed once it has been accepted by the Supplier, in which case the Traveler will receive an email containing a booking code, as well as the Supplier's contact information, an invoice and a cancellation link.
By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with the Supplier, communicating with the Supplier and notifying the Supplier if any changes or cancellations are required and keeping your party informed. By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and the Supplier will under no circumstances be liable for any errors or omissions in the information provided to complete a booking. At least one participant must be 18 years of age or older.
Prices are definitive and cannot be modified by the Supplier after a booking is made unless the Traveler agrees to such a change.
Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax. Tours do not include anything not listed in the "included" section.
A deposit of 15% of the total price must be paid to book the tour. The remaining 85% are either charged later or paid to the Supplier on the first day of the tour according to the Supplier's payment options. Some tours can require a complete upfront payment if the departure date is too close.
All the information regarding the deposit and the 2nd payment is displayed on the booking page prior to payment.
Each tour, activity or transport has a cancellation policy that defines the period during which the deposit is partially refundable:
With each booking made on Triptipedia, the Traveler receives an email containing a cancellation link that can be used to cancel the booking.
The Traveler is charged a fee of 1% the total price when cancelling a booking within the period defined by the cancellation policy.
Example: A Traveler books a $1000 tour, he or she will pay a $150 deposit. If the Traveler cancels within the period defined by the cancellation policy, he or she is refunded $140.
The refund is usually made within 5-10 business days on the account of the credit card used to pay the deposit.
If the Traveler cancels after the refund period defined by the cancellation policy, the 15% deposit is lost.
The remaining 85%:
All the information regarding the 2nd payment is displayed on the booking page prior to payment.
The Traveler must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries which will be visited during the tour, activity or transport services. The Traveler's passport must be valid for 6 months beyond the duration of the trip. It is the Traveler's responsibility to ensure that he or she is in possession of the correct visas, permits and certificates for the trip. Triptipedia is not responsible if the Traveler is refused entry to a country.
Triptipedia enables Suppliers to list their tours, activities and transport services directly on the Triptipedia website as well as on Triptipedia's affiliates' websites.
Suppliers are responsible for all the tours posted on Triptipedia and for keeping their tours accurate and up-to-date. Tours can be modified with the "edit" button. Furthermore, Triptipedia assumes no responsability regarding Suppliers' compliance with the law and any contracts made with third-parties. Triptipedia reserves the right to remove all the tours and disable the Supplier account without prior notice and for any reason.
Tours listed on Triptipedia must be available in English.
When listing a tour, an activity or a transport service on Triptipedia, the Supplier has to enter a total price. This price corresponds to the total amount paid by the Traveler booking the tour. The Supplier will get paid by the Traveler a net amount corresponding to 85% of the total price (in person payment) or 81% of the total price (bank transfer).
The total price of a tour cannot be higher than the Supplier's public price for this tour.
If the Traveler is expected to pay a tax (such as an occupancy tax or a tourism tax) or any extra fee (such as a credit card fee), the Supplier must give this information as well as the amount or the percentage to be paid in the tour details.
The bank transfer option allows Suppliers to get paid by bank transfer instead of in person. This option can be enabled or disabled for each tour individually.
If enabled, the booking fee is set at 19%. The Traveler will get charged the entire amount in 2 times. It allows the Supplier to secure the funds in case of a late cancellation or a no-show.
Suppliers are usually paid within 5-10 business days after departure. An extra 7 days is required the first time a bank account receives money from Triptipedia. Non-USD bank accounts are charged a 2% conversion fee when the money is transfered.
This option is available for companies based in: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, the United Kingdom & the United States.
Payment processing services on Triptipedia are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a Supplier on Triptipedia, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Triptipedia enabling payment processing services through Stripe, you agree to provide Triptipedia accurate and complete information about you and your business, and you authorize Triptipedia to share it and transaction information related to your use of the payment processing services provided by Stripe.
A cancellation made by a Supplier is charged 1% of the total price. Cancellations can be paid using credits (see below).
If the "bank transfer" option is enabled and the Traveler has been entirely charged (after the refund-period), the cancellation price for the Supplier is 5% of the total booking price.
We understand that cancellations happen sometimes, however, we reserve the right to suspend Suppliers that abuse of cancellations without justification.
If a Traveler cancels during the refund period (defined by the cancellation policy), 1% of the total price is reimbursed by Triptipedia. The Supplier is notified that the booking is cancelled and will not receive a payment.
The Supplier will use commercially reasonable efforts to accommodate customers arriving late, when possible.
The Supplier gets paid even if the Traveler cancels late or does no show up. The Traveler loses the booking.
If a Traveler cancels after the refund period (defined by the cancellation policy), or in the case of a no-show, the Supplier is entitled to a credit that amounts to 3.75% of the total price.
In the case of a late cancellation, the credit will be automatically received within 24 hours. However, in the event of a no-show, the Supplier must contact Triptipedia to report it. Any false report of a no-show will result in legal action and immediate termination of the account.
Suppliers can earn credits on Triptipdia in various ways:
Credits are displayed in USD, the amount is visible in the Supplier dashboard. Credits expire after one year. When credits are used for a payment, the oldest ones are used first.
Credits can be use to pay, entierly or partially, for Supplier-related expenses, such as:
Travel agencies and travel agents are allowed to list the tours of their suppliers on Triptipedia.
The listed price cannot be higher than the public price of the end company giving the tour. See "6.1 - Prices" for more details.
Travel agencies listing their tours on Triptipedia must directly handle all communication with the traveler (inquiries pre and post booking) and be the only entity that the traveler faces up to the day of the tour.
Triptipedia is provided "as is" and without warranty of any kind. To the maximum extent permitted by law, we and our affiliates and third party service providers disclaim any and all warranties, express or implied, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights, or any other warranty, condition, guarantee or representation, whether oral or electronic. You are solely responsible for any damage to your computer or mobile device, loss of use, or loss of your user content. We do not guarantee that Triptipedia will always work properly.