If you booked a Thello train between France and Italy, you are entitled to compensation if your train is more than 1 hour late, according to the following table:
|59 minutes or less||none|
|60 to 119 minutes||25% of the ticket price|
|120 minutes and more||50% of the ticket price|
Fill this form to get reimbursed directly on the card you used to pay for the ticket. You can also give your bank account information if you didn't purchase your ticket by card.
Read this page to get all the details and conditions about compensation claims.